I know it’s hard to imagine, but some smartphone owners actually do make and receive phone calls with their devices. If you’re a DROID Turbo owner though, unfortunately you might find yourself waiting and waiting for that girl or boy to call you back.
Turns out there is some sort of bug that prevents the Turbo from ringing when receiving a call and it goes straight to voicemail. I stumbled up on this when a friend, who owns a Turbo, was asking if I knew of a way to fix it. It turns out that many other users are experiencing the same issue.
It seems to be software related since not everyone has the problem out of the box. For some, everything was fine for the first couple of months and then the problem arises, and for others, the problem started as soon as their first week with the phone. Verizon customer support can’t offer a solution other than blame Motorola and suggest a fix is coming.
If your DROID Turbo is experiencing the issue, here are some of the things that you can do to help alleviate the issue.
- Power off and Power back on – Everything will be fine after a reboot, but unfortunately not much more than a day, if that.
- Dial *73 to turn off Call Forwarding – I know you probably didn’t turn on Call Forwarding, but for some reason, it’s possible your Turbo either thinks it’s supposed to forward calls or the software is inadvertently putting it in Call Forward. Where it’s trying to Forward to, I have no idea. This fix is much like option (1) in that it’s likely to be a short-lived aspirin and you might find yourself dialing *73 several times a day.
- Replace your SIM card – One person that I know of tried this and things were okay for up to two weeks. Still not an absolute fix, but this might be better than powering off your phone and/or dialing *73 five times a day. Just head into your local Verizon store and ask for a replacement SIM and they should give it to you.
- Ask for a replacement device – Since this is either a software or hardware issue, this is likely not going to help. However, there are users that aren’t experiencing the issue so it might be a decent option. The only downside is that you might receive a refurbished unit instead of a shiny new one.
When Motorola and Verizon will fix this issue is anyone’s guess. We can only assume that it will happen with the Lollipop update, but I often wonder why carriers and manufacturers wait for so long to fix something so crucial as this? It’s possible that they still don’t know what’s causing it. Let’s hope the fix comes sooner rather than later.
If you’re a DROID Turbo owner, please let us know if you’re experiencing this issue or not. If so, have you found a better solution?
sources: Verizon Community (1) (2)
Come comment on this article: [Bug Report] DROID Turbo won’t ring when receiving calls and goes straight to voicemail
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